tag:blogger.com,1999:blog-21711732.post115370030822609680..comments2023-09-28T06:14:47.596-04:00Comments on Peter's Place: Time Warner Cable is the Suxx0rPeter C. Frankhttp://www.blogger.com/profile/03253275093865817890noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-21711732.post-42107717236165215212009-10-18T12:15:41.578-04:002009-10-18T12:15:41.578-04:00This is nothing compared to the crap I'm going...This is nothing compared to the crap I'm going through. Glad someone has posted this on the internet. I was promised 3 free installation by an online promotion but the local company has refused to give the free installation saying they don't care what was online, they don't provide such services. I've been online, on the phone and have met with 3 technicians for various problems related to TWC totallingg about 13 hours...what a waste!!! Phone service people hung up on me as well. Because I got suckered into a free router deal that requires 2 months of service I've got a few weeks left then I'm switching to something else.Unknownhttps://www.blogger.com/profile/10094009623924371590noreply@blogger.comtag:blogger.com,1999:blog-21711732.post-72064171137576635892008-12-29T15:28:00.000-05:002008-12-29T15:28:00.000-05:00I walked in to the Time Warner Cable office and ye...I walked in to the Time Warner Cable office and yelled a lot. It helped.Chrishttps://www.blogger.com/profile/04165074465140781858noreply@blogger.comtag:blogger.com,1999:blog-21711732.post-41598067090841412062008-08-22T11:30:00.000-04:002008-08-22T11:30:00.000-04:00You are dealing with satan! TWC is the worst compa...You are dealing with satan! TWC is the worst company I've ever dealt with, and that takes in a lot of territory!<BR/>Quite frankly, they're just stupid. I wouldn't expect any satisfaction from them no matter what tactics you use. They simply don't respond.herbhttps://www.blogger.com/profile/18137265334911565591noreply@blogger.comtag:blogger.com,1999:blog-21711732.post-1155603555478882772006-08-14T20:59:00.000-04:002006-08-14T20:59:00.000-04:00Update #2: Still no word back from Time Warner. I'...Update #2: Still no word back from Time Warner. I've written them a letter (as in the snail mail kind), and courtesy of their suggestions at on their <A HREF="http://www.timewarnercable.com/nyandnj/customer/questionsandresolutions.html" REL="nofollow">Questions and Resolutions</A> page, I've copied the <A HREF="http://www.dps.state.ny.us/" REL="nofollow">NYS Public Service Commission</A> and the <A HREF="http://www.newyork.bbb.org/home2.aspx" REL="nofollow">NYS Better Business Bureau</A>.<BR/><BR/>Time Warner Cable Research Department<BR/>41-61 Kissena Boulevard<BR/>Flushing, New York 11355<BR/>Attn: Research Manager<BR/><BR/>Re: Installation charges with free installation, Account #XXXXXXXXXXXXXXXXX<BR/><BR/>To the Research Manager:<BR/>I write to regarding installation charges that I have been charged for my DTV account. I have complained, over the phone, and via two separate e-mails, about these charges. When I signed up for DTV on the phone, I was assured that I was getting a free installation and that there would be no installation charges, whatsoever.<BR/><BR/>Contrary to those assurances, I have been charged approximately $30 in installation fees. While $30 is not a very big amount of money, it’s the principle of the matter that is important to me.<BR/><BR/>Additionally, I have not received a response to either of my e-mail inquiries that I sent to you, save for the automated response e-mail that tells me that you have received my e-mail and would be responding within two (2) business days (ref. # XXXXXXXXX was sent on 23 July, 2006 and ref. #XXXXXXXXX was sent on 31 July, 2006). For your convenience, I enclose a copy of the text of the e-mails that I sent to you via your website at http://www.twcnyc.com/index2.cfm?c=cust_sup/cs_contact_us.<BR/><BR/>I would appreciate your refunding to me all installation charges, as I would not have ordered the television service had I known that I would be paying any installation charges.<BR/><BR/>Thank you for your time and kind cooperation.<BR/><BR/>Yours very truly,<BR/><BR/>Peter C. FrankPeter C. Frankhttps://www.blogger.com/profile/03253275093865817890noreply@blogger.comtag:blogger.com,1999:blog-21711732.post-1155095819442132052006-08-08T23:56:00.000-04:002006-08-08T23:56:00.000-04:00I just thought I'd update this situation. I've sen...I just thought I'd update this situation. I've sent two e-mails, one week apart, to Time Warner Cable (basically I re-sent the first email as the second one), through their web site. I've received two tracking confirmation e-mails. I have not <B>not</B>, however, received a response from <B>either</B> of the e-mails. Time Warner has such <I>great</I> customer service, don't they?????Peter C. Frankhttps://www.blogger.com/profile/03253275093865817890noreply@blogger.com