Hewlett Package Tech Support = EPIC FAIL
If you want a great lesson on how to alienate your customers and destroy brand loyalty that has taken years to build up, take a close look here... Y'know this is really a very sad story. Hewlett Packard makes some really great products--that's not the sad part. What's sad is that if you ever are unfortunate enough to find yourself in a position of having to deal with their tech support, consider just junking the equipment and buying something else. Unless, of course, you're dealing with re-installing or upgrading your printer drivers. I don't know what's going on at HP these days but after the last ten or so contacts I've had with their tech support department, I can unfortunately no longer recommend that people purchase their products. And it's a damned shame, too, because they make some of the best printers out there. Case in point: I own an OfficeJet Pro L7580 and an OfficeJet Pro L7680. When I went to upgrade the printer driver for the OJP7580, it w...